A conundrum in records management is that there is any many organisations not a very clear understanding at board level of the business drivers for corporate records management. This results in many organisations making a commitment to manage records properly but not knowing how to do it to meet the corporate business drivers. Without realising it, many organisations have implemented systems that are deficient in what I call intellectual information architecture - IIA.
IIA is the tools and rules that govern how records are managed and how users interact with information management and record keeping systems.
The elements of a corporate records management architecture are:
1. Classification schemes which provide the framework for applying the policies;
2. Retention schedules for managing the information lifecycle;
3. Policies and procedures for the capture, creation, access, security and storage of records;
4. workflows for managing business processes and information flow.
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